This Shipping Policy explains how Puchi Technologies handles the shipping and delivery of Puchi smart home products. We are committed to getting your products to you safely and efficiently.
1. Shipping Zones
Domestic Shipping (United States)
We ship to all 50 states and Washington D.C. Alaska and Hawaii may have additional shipping time and costs due to location.
International Shipping
We currently ship to select international destinations:
- Canada
- United Kingdom
- European Union countries
- Australia and New Zealand
International customers are responsible for any customs duties, taxes, or fees imposed by their country.
2. Shipping Methods and Timing
Standard Shipping
- Domestic: 5-7 business days
- Cost: $9.99 for orders under $99, FREE for orders $99+
- Carrier: FedEx Ground, UPS Ground, or USPS
Express Shipping
- 2-Day Express: 2 business days - $19.99
- Next-Day Express: 1 business day - $39.99
- Carrier: FedEx Express or UPS Express
International Shipping
- Standard International: 7-14 business days - $29.99
- Express International: 3-5 business days - $59.99
- Carrier: FedEx International or UPS Worldwide
3. Processing Time
All orders are processed within 1-2 business days (Monday through Friday, excluding Indian holidays). Orders placed after 2 PM IST on Friday will be processed the following Monday.
Pre-Orders and Backorders
Pre-orders and backordered items may have extended processing times. We will notify you of any delays and provide updated shipping estimates.
Custom Configurations
Products requiring custom configuration or installation setup may require additional processing time of 3-5 business days.
4. Shipping Costs
| Shipping Method | Cost | Delivery Time |
|---|---|---|
| Standard (orders under $99) | $9.99 | 5-7 business days |
| Standard (orders $99+) | FREE | 5-7 business days |
| 2-Day Express | $19.99 | 2 business days |
| Next-Day Express | $39.99 | 1 business day |
Shipping costs are calculated at checkout and may vary based on destination and package weight.
5. Order Tracking
Once your order ships, you will receive a tracking number via email. You can track your package using:
- Your Puchi account dashboard
- The carrier's website (FedEx, UPS, USPS)
- Our order tracking page
- Email notifications with delivery updates
6. Delivery Requirements
Signature Requirements
Orders over $500 require adult signature confirmation for delivery. This ensures your valuable smart home devices reach you safely.
Address Verification
Please ensure your shipping address is complete and accurate. We are not responsible for delays or additional fees due to incorrect addresses.
Failed Delivery Attempts
If delivery fails due to an incorrect address or unavailability, additional shipping charges may apply for redelivery attempts.
7. Shipping Restrictions
Prohibited Locations
We cannot ship to:
- P.O. Boxes (for large items requiring installation)
- Military APO/FPO addresses (contact us for special arrangements)
- Freight forwarding services
- Countries with trade restrictions
Special Handling Items
Some Puchi products may require special handling or have shipping restrictions due to size, weight, or regulatory requirements. These items will be clearly marked during checkout.
8. Damaged or Lost Packages
Damaged Packages
If your package arrives damaged, please:
- Take photos of the damaged package and contents
- Contact us immediately at support@puchi.store
- Keep all packaging materials
- We will arrange for replacement or repair
Lost Packages
If tracking shows your package as delivered but you haven't received it, please wait 24 hours and check with neighbors or building management. If still not located, contact us for assistance.
9. Contact Information
For shipping-related questions or issues, please contact us:
Email: support@puchi.store
Phone: +91 (555) 123-4567
Hours: Monday-Friday, 9 AM - 6 PM IST (Indian Standard Time)